1. Purpose
This page explains how customers can ask Loaded Vending LLC to review a vending purchase or payment issue. Submitting a request does not automatically guarantee a refund.
2. How to submit a request
Use the Customer Support refund form and provide the machine location, machine identification number, issue date, approximate time, amount charged, payment method, product selected, whether the product was received, and a clear explanation.
3. Helpful supporting information
A receipt, screenshot, or photo may help the review. For a card purchase, customers may optionally provide only the last four digits of the card. Never submit a full card number, bank-account number, PIN, SSN, or password.
4. Review process
Loaded Vending may compare the request with available machine, sales, payment, inventory, and service records. Additional information may be requested using the contact method provided by the customer.
5. Timing and outcome
Review time depends on the information available and the circumstances of the transaction. If more information is needed, Loaded Vending will contact the customer using the contact method provided. Approved refunds are issued using an available method appropriate to the transaction.
6. Duplicate requests and payment disputes
Please submit one request per transaction and keep the reference number for follow-up. If a payment remains unresolved, contact Loaded Vending with that reference number. Your financial institution can provide account-specific information about pending charges, reversals, or posting times.
7. Contact
Questions may be sent to loadedv@loadedvending.co or +1 (305) 409-1282. Include the submission reference number when following up.